This Refund & Returns Policy explains how BloomBleem Manufacturing Co., Ltd. (“BloomBleem”, “we”, “our”) handles cancellations, returns, replacements, and refunds for B2B orders (samples and production). Because most items are made-to-order and custom-branded, we focus on fixing defects and out-of-spec issues quickly and fairly. If anything is unclear, email sales@bloombleem.com with your PO number.
1) What’s covered
We will repair, replace, or refund (at our discretion) when an item is defective or does not conform to the approved specification, including: dimensions or weight outside the tolerances stated on the spec sheet or CAD; plating or rhodium below the agreed nominal thickness (verified by XRF) or abnormal peeling under normal use; incorrect metal, stone type, color, hallmark, branding, or finishing compared with the approved PP sample or spec; broken mechanisms (clasps, hinges) due to workmanship rather than misuse; and quantity or packing discrepancies versus the Packing List.
Warranty period (B2B): 90 days from delivery against manufacturing defects. For plating performance, we cover workmanship relative to the agreed specification, not general wear.
2) What’s not covered
Normal wear and tear; tarnish from exposure to chemicals, perfumes, sweat, pools or sea water, or ultrasonic cleaners; color changes due to customer-specified plating below recommended microns; variations inherent to handcrafted processes or natural stones (hue, inclusions, veining) that fall within industry norms and the approved sample; items altered by you or a third party after delivery; engraving spelling provided by the customer; buyer’s remorse; overstock or unsold inventory; and samples or personalized goods made to your order, unless defective.
3) Inspection window & RMA process
To keep claims fast and fair, please inspect on receipt and notify us within 7 calendar days of delivery for visible issues (shortage, damage, wrong item), or within 14 calendar days for workmanship issues discovered later. Email sales@bloombleem.com with your PO or invoice number, photos or videos, quantities, and a short description. We will issue an RMA (Return Merchandise Authorization) and return instructions when a physical return is needed. Please keep the original packaging and inserts until your claim is resolved. Returns sent without an RMA may be refused.
4) Remedies
Depending on the issue and timeline, we will either repair the affected pieces, remake or replace them, or issue a partial or full refund or credit note (shipping excluded unless the fault is ours). For urgent launches, we can prioritize a fast remake while the claim is processed.
5) Shipping costs & risk
If the issue is our fault, BloomBleem covers reasonable return freight or provides a prepaid label, and we bear outbound reshipment. If the issue is not due to BloomBleem (for example, over-ordering or a change of mind), you cover return and reshipment costs, and restocking fees may apply for non-custom goods. For DDP shipments lost or damaged in transit, we handle the carrier claim; for EXW/FOB/CIP/CIF, the buyer or forwarder files the claim with the carrier, and we will support with documents and photos.
6) Refund method & timing
Approved refunds are processed to the original payment method or issued as a credit note within 7–14 business days from approval. Bank processing times may vary.
7) Cancellations & changes
Samples are cancellable within 24 hours of payment with no fee; after CAD or making starts, design and labor costs are non-refundable. For production orders, deposits become non-refundable once materials are allocated or production has started — if you cancel, you agree to pay for completed work, special materials, molds and tools, and any irrecoverable costs. Change requests after PP sample approval may affect price and lead time.
8) Exchanges, overages & shortages
We may ship a small production tolerance over or under (typically ±2%) unless your PO states otherwise. Overages will be invoiced; shortages will be credited or remade promptly. Exchanges are only available for defective or out-of-spec items.
9) Tolerances & references
Unless otherwise agreed in writing, typical tolerances are: dimensions ±0.10–0.20 mm (by feature); net metal weight ±2–5% (by design and material); and plating thickness per the spec sheet, with an allowable process band. Final inspection follows the AQL inspection level agreed in your order or spec sheet. The approved CAD, PP sample, and spec sheet govern any interpretation.
10) Non-returnable items
Custom or private-label goods made to your spec (except defects); personalized or engraved items with customer-provided text; used or worn items, or items returned without original packaging or accessories; and clearance or explicitly non-returnable items (if stated on the invoice).
11) International orders
You are responsible for import duties and taxes unless the Incoterm is DDP. Returns must be shipped under our RMA instructions to avoid duplicate duties. For DDP returns due to our fault, BloomBleem will manage re-import formalities where feasible.
12) How to contact us
BloomBleem Manufacturing Co., Ltd. Email: sales@bloombleem.com (Subject: RMA Request – PO#) Mailing: 44 M2, Tran Kim Xuyen, Yen Hoa, Ha Noi City, Viet Nam · Dubai, United Arab Emirates
